As amended on 3/19/2026: - Prohibits an operator of a customer service chatbot available to a person in this state from representing that a customer service chatbot is a human. - Requires an operator to provide certain disclosures if a reasonable person interacting with the chatbot would be misled to believe they are interacting with a human. - Requires an operator of a large online business to provide consumers with human customer service support and communications within 5 minutes of requesting human customer service. - Imposes certain specific requirements on telephonic customer service platforms and online customer service platforms. Requires certain operators to offer a telephonic customer service platform and post prescribed contact information on their website. - Requires an operator to establish and maintain a process for complaints regarding the customer’s inability to obtain assistance from a customer service agent. - Grants enforcement to the attorney general.
| Date | Chamber | Action |
|---|---|---|
Mar 19, 2026 | — | From committee chair, with author's amendments: Amend, and re-refer to Com. on P. & C.P. Read second time and amended. |
Mar 19, 2026 | — | Referred to Coms. on P. & C.P. and JUD. |
Jan 21, 2026 | — | From printer. May be heard in committee February 20. |
Jan 20, 2026 | — | Read first time. To print. |
| Last Action | Mar 19, 2026 |
| Year | 2025 |
| Bill Type | Bill |
| Created | Jan 21, 2026 |
| Updated | Mar 20, 2026 |