As amended on 6/10/2026: - Requires a large private business with more than $500 million in gross annual revenue nationally to provide a disclosure that the customer service chatbot is artificially generated and not human if a reasonable person interacting with the customer service chatbot would be misled to believe that the person is interacting with a human. - Requires a large private business during regular business hours to allows customers to contact a customer service agent. - The 4/15/2026 amendment limited provisions to large private businesses and limited the provision of human customer service to regular business hours. - NOTE: 6/10 amended version: - Requires a large private business to provide a customer service feature allowing consumers to contact a customer service agent for at least 10 hours per day during its regular business hours and to make a good faith effort to connect a customer to an agent within 15 minutes after a request for human customer service is made. - Establishes civil penalties of $5,000 for a first violation and $10,000 for each subsequent violation.
| Date | Chamber | Action |
|---|---|---|
Jun 30, 2026 | S | Hearing Scheduled - Judiciary |
Jun 22, 2026 | S | Hearing Scheduled - Privacy, Digital Technologies, and Consumer Protection |
Jun 10, 2026 | — | From committee chair, with author's amendments: Amend, and re-refer to committee. Read second time, amended, and re-referred to Com. on P., D.T., & C.P. |
Jun 10, 2026 | — | Referred to Coms. on P., D.T., & C.P. and JUD. |
May 28, 2026 | — | In Senate. Read first time. To Com. on RLS. for assignment. |
May 27, 2026 | — | Read third time. Passed. Ordered to the Senate. (Ayes 56. Noes 16.) |
May 18, 2026 | — | Read second time. Ordered to third reading. |
May 14, 2026 | A | Hearing Scheduled - Appropriations |
| Last Action | Jun 10, 2026 |
|---|---|
| Year | 2025 |
| Bill Type | Bill |
| Created | Mar 21, 2026 |
| Updated | Jun 19, 2026 |